• Safe and secure* for online use
  • £150 max balance
  • No bank account
  • No credit checks
  • No forms to complete

Frequently asked questions

What is an iBux MasterCard® Prepaid Card?

It’s a payment card that works like a credit/debit card, except you cannot borrow money and it is not linked to a bank account.

Do I need ID documents to purchase the iBux Card?

No, you do not need any ID documents to purchase The iBux Card (However, you will need to send in proof of ID if you wish to upgrade your card).

How much does it cost and how do I load it?

The iBux Card costs £3 and this includes the load fee. When purchasing, you will also need to load your card.

Example if you want to load it with £100, you would pay £3 (purchase and load fee) + £100 (load amount). The total amount you would pay is £103.

How do I activate my iBux Card?

You can activate you card online at www.ibux.co.uk for FREE. You can also call the Card Activation Number 020 7096 9455 (Customer Care are available 9am-6pm, 7 days a week, calls charged at local network rate) where a £1 fee applies (deducted from your card balance).

To activate you will need to provide your name, address, date of birth, contact telephone number and password

How can I use my card?

Your card is ideal for online shopping due to its safety and security. For in store shopping, by phone or mail order, upgrade to The iBux Plus £1,650 limit Card by clicking here.

Can I use my card to withdraw cash from ATMs?

You cannot use your card to withdraw cash from ATMs.

What is the maximum limit for my card?

The maximum card limit for The iBux Card is £150 and the card can only be loaded once, at the time of purchase. If you require a higher limit, why not upgrade to The iBux Plus £1,650 limit Card here.

Can I re-load my card?

No. Your card can only be loaded once at the time of purchase.

How long is my card valid for?

Your card is valid for 12 months

Where can I see my recent transactions?

You can login online to see your recent transactions.

What's the minimum age for buying The iBux Card?

The minimum age for this card is 18 years old.

Does my card provide me with and overdraft/ credit facility?

No it operates much like a pay as you go mobile, you top it up and you only spend what you load'

Why is there no chip on my iBux Card?

Cards do not need to be ‘Chip and PIN’. Your iBux Card has been developed to be ideal for use online

Can I use my card to get cashback?

No. The iBux Card can’t be used for cashback transactions.

Will I be charged if I do not use my card?

You will be charged monthly management fee of £2 per month from month 3 following activation.

How do I upgrade to the iBux Plus Card?

You can easily upgrade to the iBux Plus £1,650 limit Card by loggining online or by selecting the ‘Upgrade 1’ button to the right of this page. The upgrade fee is £4.95 and you must have the available balance on your card if using this as a payment method.

If you do not have the £4.95 upgrade fee, select the “Buy or register” button to the right of this page where you can purchase the iBux Plus £1,650 limit Card for £7.95.

How do I transfer my funds from my iBux Card once I have upgraded?

In order to transfer your remaining balance from your iBux Card to your iBux Plus £1,650 limit Card, simply login online and select the “move funds” functionality (20p charge).

Alternatively, Customer Care can perform this function for you (£1 charge).

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. The Card is issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International Inc. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).

*The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Services Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Newcastle Building Society becomes insolvent your funds may become valueless and unusable and as a result you may lose your money